Terms of service

About these terms

“We” means Your full name, established at street, postcode, city, country. There is no company yet. You contract with that person, not with a brand name. If we later register a company and it takes over these contracts, we update this page and email account holders beforehand. “You” means the person or organisation using Lexora.

Some rules differ for consumers, people acting for purposes outside their trade or profession, and business customers, such as freelance translators and agencies acting in their profession. Where we don’t say otherwise, a rule applies to both.

How we handle personal data is described in our privacy policy. Questions about these terms: hello@lexorastudio.com.

Your account

• You must be at least 18. Lexora is not for children.
• You sign in in the app with Google or with a code sent to your email. Keep those codes and any licence key to yourself. You are responsible for use of your account that happens because you shared them. You are not responsible for a failure on our side.
• An account is for one person and can be signed in on up to 2 computers at a time.
• A team’s owner is responsible for who they invite and for the team’s use of Lexora.

Free trial

The free trial gives you the desktop app for 14 days, with the features listed on the pricing page and 15,000 AI credits, once per person and computer. It starts when you first sign in. We don’t ask for payment details, and the trial never turns into a paid plan by itself. When it ends, paid features stop until you buy a plan. We may change or end the trial offer for new sign-ups.

Plans, prices and payment

• The plans and prices are shown on our pricing page. The price you confirm at checkout is the price you pay. Any tax is shown there before you pay.
• You pay Whop. For card-network rules and for settling the payment, Whop is the merchant of record. For the product itself, for consumer-protection rules and for the licence to the software, we are the supplier. Your card statement may show Whop. The checkout and the receipt show us as the seller.
• Whop does not decide product refunds. We do. When we approve a refund, Whop reverses the payment. Whop can also reverse a payment itself for a payment error, fraud or a chargeback.
• Buy with the email you use for your Lexora account, or link the purchase in the app with its licence key.
• You pay in advance for a month or a year. Your plan renews automatically for the same period until you cancel. We tell you about a price change by email at least 30 days before it applies to you. It applies from your next billing period, and you can cancel before then.
• A Team subscription covers 3 people, its owner included. For more people, add another Team subscription.

AI credits

• One credit covers one word of the source text sent to AI review or AI translation. Each segment uses at least one credit.
• Paid plans get their credits at the start of each month, also when you pay yearly. Unused credits expire at the end of that month. They are not refunded and they do not roll over. Trial credits don’t renew.
• On a Team plan, each person it covers has their own credits.
• Credits have no cash value and can’t be transferred, sold or exchanged.
• Each plan also has a separate monthly AI allowance, so one account can’t exhaust the service. Very long segments use more of it. The app warns you when it is nearly used up. If it runs out, AI features pause until the next month, even if credits remain. Both limits are described next to the price.

Cancelling

You can cancel at any time by email to hello@lexorastudio.com, or on your Whop memberships page. Cancelling stops the next renewal. You keep the plan until the end of the period you already paid for. We don’t refund the rest of that period, except under the right of withdrawal below, where these terms say otherwise, or where the law requires it. Your projects and files stay on your computer.

If you are a consumer in Germany, you can also end a paid plan with the cancellation button on our website. That button is labelled “Verträge hier kündigen” and leads to a page with a button labelled “jetzt kündigen”. Nothing else is offered on that confirmation page.

Right of withdrawal for consumers

If you are a consumer in the EU, the EEA or the UK, you can withdraw from a paid plan within 14 days without giving a reason. The 14 days start on the day you buy.

At checkout we ask you to agree that the plan starts immediately, and to acknowledge that you then lose this right once the plan has begun. If you agreed to that, the right ends when you first sign in on the paid plan or download the installer for it. This is the rule for digital content that you asked us to supply at once.

If you did not agree to that, you can still withdraw during the 14 days. If you had asked us to start the plan during that time, you pay only for the days until you told us you were withdrawing, and we refund the rest. If the plan had not started, we refund everything.

To withdraw, email a clear statement to hello@lexorastudio.com before the 14 days end. You can use the model form below, but you don’t have to. We refund what you are owed within 14 days of your notice, by the same payment method, through Whop. You pay no fee for the refund.

Model withdrawal form

Using the software

While you have a trial or a plan, we give you a non-exclusive, non-transferable right to install and use Lexora Studio on up to 2 computers per account, for the people your plan covers. You may not:

• sell, rent or pass on the software or your access to others;
• reverse engineer it, except where the law allows this;
• get around credit limits, plan limits or other technical restrictions.

Trados and memoQ are trademarks of their owners. Lexora is not connected with them. We work to keep their file formats compatible, but they may change their formats at any time.

Your content

Your files, translations, memories and glossaries belong to you. We claim no rights to them. You allow us to process your content only as far as needed to provide the services you use, for example to run an AI request or to sync a shared team project. We don’t use your content to train our own models, and we don’t allow the AI providers to train on it. Details, including what those providers may keep for abuse monitoring, are in the privacy policy.

You are responsible for having the right to process the documents you translate and for keeping any confidentiality you agreed with your clients. When a document contains other people’s personal data, we process that data for you, on your instructions. For business customers that processing is covered by our data processing agreement, which we provide before a team project or an AI request handles that data. Ask for it at privacy@lexorastudio.com.

Lexora writes your translations back into the original files and refuses files it can’t handle safely. Still, keep copies of your clients’ originals and back up your work.

AI results

AI review and AI translation are produced automatically and can contain mistakes, including wrong names, numbers and omitted text. Check them before you use or deliver them. We don’t promise that a result is correct, complete, confidential as against the AI provider’s short-term abuse logs, or fit for a particular purpose. You decide what goes into your translation. Lexora is not a substitute for a qualified translator’s review.

Acceptable use

Don’t use Lexora to break the law or anyone’s rights, to attack, overload or probe our services, to use the AI service outside the Lexora apps, or to resell access to it. We may pause access that puts the service or other users at risk. Where we can, we tell you first and we tell you how to appeal.

Service, changes and updates

• The desktop app works offline for up to 7 days at a time. It checks your plan with our servers when you are online. Online features, such as AI and teams, need a connection. We work to keep them available, but maintenance and outages can happen. We don’t promise uninterrupted service.
• We keep improving Lexora and may change features. If we remove or materially reduce a main feature of a plan you have already paid for, you can cancel and we refund what you paid for the rest of the period.
• The app installs security and compatibility updates on its own. For a change that removes or materially reduces a main feature, we email you first. Very old versions may stop working with our online services.

Liability

• We don’t exclude or limit liability that the law doesn’t allow us to exclude. That includes liability for intent and gross negligence, for death or personal injury caused by our negligence, and statutory rights you have as a consumer for defective digital products. Those rights stay in place.
• We are not liable for damage we could not reasonably foresee when you bought the plan, for your loss of profit, or for a translation you delivered without checking the AI output.
• If you are a business customer, and the law allows a cap, our total liability arising out of these terms in a 12-month period is limited to the fees you paid us in those 12 months.

Ending the contract and changing these terms

We may close free accounts with 30 days’ notice. We may close any account for a serious breach of these terms. Where we can, we warn you first and tell you how to appeal. If we close a paid account for a reason that is not your fault, we refund what you paid for the rest of the period.

If we change these terms, we email you at least 30 days before the changes apply. You can cancel before then. Where the law requires your agreement to a change, we ask for it, and the change doesn’t apply to you if you say no.

Law and disputes

These terms are governed by the law of the country named in our address above. The UN Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer, you keep the mandatory protection of the law of the country where you live, and you may bring a claim in the courts of that country.

For business customers, the courts of the city named in our address have jurisdiction.

We are not obliged to take part in an out-of-court consumer dispute scheme, and we don’t do so. The European Commission’s online dispute platform closed on 20 July 2025, so there is no link to give you. If you have a complaint, write to hello@lexorastudio.com and we will work it out with you.